At Korean Driver, we understand that travel plans may change unexpectedly. Please review our cancellation and refund policy below before making a reservation.
Cancellation by Customer
- 100% refund for cancellations made at least 48 hours before the scheduled service time.
- 50% refund for cancellations made between 24 and 48 hours before the scheduled service time.
- No refund for cancellations made less than 24 hours before the scheduled service time.
- No refund will be provided for no-shows or failure to arrive at the designated pickup location.
Flight Delays & Changes
- Airport pickup services are coordinated based on the flight information provided during reservation.
- In case of flight delays, our team will make reasonable adjustments whenever possible.
- Please contact us immediately if your flight information changes after booking.
Service Availability
- In rare cases, reservations may not be confirmed due to vehicle availability, operational issues, weather conditions, or unexpected circumstances.
- If Korean Driver is unable to provide the requested service, a full refund will be issued.
Custom Routes & Special Requests
- Custom routes, long-distance transfers, or special services may be subject to separate cancellation conditions depending on the reservation details.
Refund Processing
- Refunds are processed through the original payment method.
- Depending on the payment provider or bank, processing time may vary.
Contact Us
If you need assistance regarding your reservation, cancellation, or refund request, please contact us through our Custom Inquiry page or email us at:
contact@koreandriver.com
